Frequently Asked Questions

What is your shipping Policy?

Prints will ship directly from the printer, located in Austin, Texas.

Shipping dates range from 1-7 business days, depending on distance, and shipping style chosen.

Customers will receive tracking number via email as soon as their order has shipped. 

Generally, turn-around for the print to be ready is:

Paper- 1-3 business days

Canvas - 3-5 business days

Metal - 5-7 business days

Framed – 5-7 business days

Original artwork and Limited editions will ship within 5-7 days, via UPS ground, or via a freight company for crated works. In that case, we will establish a delivery time when someone can be available to receive the work. Rush orders on prints will add a fee of 25% of your total. For originals, customers will only pay additional shipping costs.

What is your Policy on Returns/Exchanges/Refunds?

We do not accept returns. All sales are FINAL. 

Did your print arrive damaged?

Please keep all packaging and contact Skyline Printing for further instructions to replace your prints: (512) 497-2822 or

Did your original arrive damaged? Please keep all packaging and contact Clay by email at

How can I keep up with your new work?

Sign up for my newsletter to receive updates on new paintings and shows where I'll be appearing!

You can also follow me on my social media pages where I post new new work, and time-lapse videos of works in progress!


Facebook: facebook.comClayCraftonArt

Twitter: @ClayCraftonArt

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The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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